Returns & Warranty Policy
We want you to be completely satisfied with your purchase from GlideVape. Below you will find our policies on returning vape-sæt, consumables, and claiming warranties.
Unwanted Items (14 Days)
Changed your mind? You can return unopened and unused items within 14 days of delivery for a full refund.
- Items must be in original, sealed packaging.
- Customer is responsible for return shipping costs.
- Original shipping fees are non-refundable.
Faulty / Damaged Items
If your device is dead on arrival (DOA) or develops a fault, we will replace it free of charge.
- Vape Mods/Kits: 3-6 Month Warranty (Manufacturer dependent).
- Disposables: Must be reported within 48 hours of receipt.
- We cover the return shipping for faulty goods.
⚠️ Important Hygiene Policy
For health and safety reasons, we cannot accept returns on the following items if the seal has been broken or the packaging opened:
*Exceptions are made only if the item is deemed faulty upon arrival.
How to Return an Item
Contact Support
Email us at [email protected] with your Order Number and description of the issue (photos/videos help for faulty items).
Receive Authorization
Our team will review your request. If approved, we will send you an RMA number and return address.
Pack & Send
Pack the items securely. Once received and inspected, your refund or replacement will be processed within 3-5 days.
Need to start a return?
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